Tip 27: Getting cold calls wrong
I received a number of cold calls this week, and wondered why I allowed some and instantaneously refused others.
There are some openings that really annoy me
I received a number of cold calls this week, and wondered why I allowed some and instantaneously refused others.
There are some openings that really annoy me
After-sales surveys and calls turned out not to be the issue at all. Quality control was the issue,
Discussing the cons of customer satisfaction surveys last week, it emerged that service businesses with multiple staff members and new staff members—and especially businesses newly growing from the single entrepreneur stage—still need a way to keep their fingers on the pulse, to know that their clients are still being served well.
Recently I’ve been getting a lot of customer satisfaction surveys by phone and e-mail, and they’re really starting to get up my nose